A letter to our patients

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Dear Patients,

Yesterday evening we received a letter from the Chief Dental Officer of England informing us we may recommence face-to-face appointments from Monday 8th June 2020.

This is, of course, fantastic news. However, each dental practice must assess whether or not they have the necessary Infection Prevention & Control (IPC) and Personal Protection Equipment (PPE) in place.

Like all dental practices, we already have extensive IPC and PPE. The problem we face: due to the way coronavirus spreads, these measures may no longer be sufficient to keep you and our team safe.

We eagerly await official guidance on what additional IPC & PPE we will need, which we hope to receive before the 8th June. Whilst we wait, we have been closely monitoring how our local Urgent Dental Care Centres operate, to gauge what steps we may take in preparing to welcome you back.

The biggest hurdle we must overcome, which I am sure comes as no surprise, is sourcing PPE. There remains a shortage of general PPE, not to mention enhanced PPE needed for many dental procedures. We are in constant contact with our suppliers, working tirelessly to overcome this issue.

We fully empathise with those suffering tooth ache, lost fillings, broken teeth, etc. during this period and understand how important it is to start making appointments to help get you all back on track.

Once again, I plead for your patience regarding appointments. When we can begin booking, this may not be as early as the 8th June. We will only be able to see a limited number of patients a day to adhere to social distancing and may still be limited in the treatments we can offer.

We have kept extensive notes for all who have been triaged over the past few months and priority will be given to those in pain.

When we are ready to book appointments, we will contact you. I kindly ask: trust we will be in touch. Please do not contact us unless you have a dental problem we don't already know about. Our reception team are working incredibly hard to answer everyone's individual queries. However, this prevents us from getting in touch with those we need to. As soon as we are able to increase the flow of appointments, we will make every attempt to spread the word.

Thank you in advance for your continued understanding. Please feel free to share my letter to you with any others who may benefit from this information.

Mrs Harriet Wardale
Practice Manager 

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Saturday, 04 July 2020

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