What does Covid-19 mean for your dental treatment?

COVID-19-1

On the 25th March 2020 we were instructed to cease all face-to-face appointments and adopt a contactless approach whilst we remain in the delay phase of the coronavirus pandemic. 

Although this was something incredibly difficult to come to terms with, it was fully supported by the team and considered vital in the fight against the virus.

But what does that really mean for you, our patients?...  

We are still available. Although restricted in what we can offer, we are here to take your call. 

If you are suffering from tooth ache or anything else you feel is urgent, please contact us on the usual number (01228 521701). As always, NHS 111 are available outside of our clinical hours as well as the private on call dentist. However, we do ask that if possible, please contact us and not NHS 111 to help keep the pressures on the service to a minimum. 

Anyone that requires remote assistance will be automatically added to a follow up list to ensure that, as soon as we're able, we will invite you to come in to diagnose any treatment you may need. 



Help Us To Help You

If you do need to call us to discuss a dental problem, it will be hugely beneficial if you could:

  • Giving as much detail about your problem as you can: where it is, how long you have been aware of it and any other symptoms like swelling or high temperature;
  • Telling us if you have symptoms of COVID-19, if you are shielding or self isolating;
  • Telling us if you are in a vulnerable patient category;
  • Having ready a complete list of all medical conditions you have, even if we have seen you at the practice recently;
  • Having ready a complete list of all medicines you take. This includes anything prescribed by your GP, consultant or any other health professional. It also includes medications given in hospitals, clinics or over-the-counter. Remember that some supplements and herbal remedies can interact with prescribed medicines, so we need to know about those, too;
  • Telling us if you are, or might be pregnant;-Telling us if there is anyone who needs to be involved in decisions about your health, like a carer, social worker or family member.

This means we can give the right advice and, where appropriate, arrange safe treatment at a local urgent dental centre.

Routine or Scheduled Appointments 

This pandemic has caused undeniable disruption to the service we provide and it is more than understandable if you have questions that aren't necessarily urgent.  

We have cancelled all appointments, at the moment until the end of June, although this may be extended dependent on the lockdown restrictions. If you were due to come and see us for your routine check-up in this period, please rest assured that another appointment has already been scheduled for you. This appointment will be roughly six months on from your original and will also match your original appointment as much as possible in regards to the day & time. Reminders will be sent out to you either by post, email or text message and will allow ample time for you to rearrange it should it not be suitable. 

We are continuing to prioritise anyone who requires prompt follow up and those of you who are mid-treatment. We are preparing for a phased return to practice, again in line with as and when lockdown restrictions are eased. Once we know more in regards to the treatments we are able to offer, we will contact each of you to book all required appointments. 

You are invited to call us to discuss non-urgent matters and we will gladly assist where we can. We kindly ask however, that you have patience with us. Some questions, mainly those that involve when we will be back open, sadly we don't know the answer to just yet.   

All of us at Plumfield would like to thank you for your patience and continued support during this testing time. We hope you and your families are keeping safe and are truly looking forwards to welcoming you back into the practice as soon as we can!

A letter to our patients
 

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Friday, 30 October 2020

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